Login Problems

• Just registered and you are not able to login?

If you get the error "We cannot find an account with these details" it means that you are not typing the correct email or the correct password.
At login page your email is required, do not type your username there.
If you copy-paste your password this process can also copy additional spaces that will make your password to get wrong, we STRONGLY recommend to type your password and be careful with special characters because can differ from system to system due ISO implementations so in that case you may go to login page and click "Forgot Password" using this feature we will send a password without special characters.


• Not getting the email with your password from us?

Go to your email account and search for your SPAM folder maybe our email went there, if it is there white-list our email ([email protected]) so you will receive normally next time.


If your email isn't there you still have another option, go to login page and click "Forgot Password" and we will send another email. If this is not working as well you may need to contact us via email at [email protected].

• Not staying logged-in after the login process?

Our login sessions are "cookies" based, so your browser must accept and keep using cookies from us, attention if you manually allow cookies notice that the login is made from HTTPS and you will be using HTTP after login, so if you are cleaning cookies be sure you clean for all related websites which include www. not www., HTTP and HTTPS.

Your options to solve this problem are:
- clean browser cookies and cache then restart your browser and try to login again.
- update your browser to the latest version;
- make sure that your browser does accept cookies.
- using a VPN can cause these problems. Remember if you use a VPN be sure you are not changing your real country if you do you will violate TERMS and get suspended.
- try with another browser or reinstall your browser.
- contact us and we will try to help you more.

Accounts can also be suspended, by not being active for a long time (read TERMS) or for violating our TERMS. You may contact us for informations.
Also accounts can be deleted for inactivity so you can try to register again with the same details if it works there is nothing to worry about.

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BuxInside is a free worldwide service available in a multi-language environment.

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